name is Mike Johnson and I want to assist you in
getting past the theory of customer service
| ... Learn
to Live the Talk
(walk the talk, so to speak).
up in the 1950's and 60's in Olympia, Washington, USA, a small
city of 14,000 plus people, I worked with my father a small
business owner. He first hand taught me how to relate and interact
on a personal basis with the customer.
Listen learn, adapt and
what the customer wants and most importantly what
they might want and find a way to provide "it" to them
was his first lesson of the day.
simple motto has served me well over my life and I believe it
will serve you well, too.
at the world today, I strongly believe that we have forgotten
the personal aspect of doing business with our customers and in
dealing with our suppliers and employees as well.
owners have lost the art and have not taught the skills to their
employees of how to provide a Delightful customer
experience - one of anticipating their needs and wants even
before they ask.
our new Packaged Learning Programs and our commitment to
personalized service, we want to help you the business owner, and
you the employee get back to the basics of interacting
individual customer and with your suppliers; after all, they are in a way "customers" of you.
of these programs have been personally developed by Ms. Betty
Haines, a long time colleague, associate and friend both during
our mutual Hewlett-Packard Company lives and the years beyond.
Ms. Haines used these programs to train small businesses and
city and non-profit organizations the skills in Arizona and
Nevada for the past six or so years.
have contributed my thoughts and concepts to Betty over the past
eight years and now I have obtained exclusive rights to her
programs and am adding several of my own to the list (list
of our programs). Combined, Betty and I have over 90 years
of working business experience dealing with customers.
provide my personal assurance that our programs will work for
am including FREE,
one hour of my
personal advice (by telephone) with each program purchased and
additional hours at reduced rates.
want you to be successful
using these programs. Also, if you have ideas for additional
programs or changes / improvements to existing programs, your
inputs are encouraged and welcomed.
sincerely appreciate your business and I am committed to support you
in the use of our products and services to achieve a delightful
"wow" experience. www.CreateWow.com
Should you have any questions,
please contact me immediately (email preferred) or by phone as
early in the North American business day as possible. contact