Learning Programs - Packaged & ready to use
Customer service & client retention
  ..... learn  to customer develop loyalty 
Successful communications  -  click to preview
  • Often you have but one chance to satisfy a customer. Usually, an unsatisfied customer will not do business with your company again; so you must - DO IT RIGHT THE FIRST TIME
  • The customerís perception of your business is simple; when they perceive you as friendly, professional, knowledgeable, and customer focused their perception of your business becomes a positive one. 
  • When they perceive you as less than helpful, their perception of your business is negative.
Basic skills in effective communication are: 
  • Efficient listening and speaking skills
  • Effective interface with difficult customers
  • Taking things professionally, not personally
  • Matching your behavior style to that of the customer
  • The value of a positive attitude
click to preview

today  your customer was satisfied - that's good !

but tomorrow's they may be your competitor's delighted customer 

learn how to develop loyalty and keep them as your customer



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Michael Arthur Johnson Company
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Copyright (c) 2000 - 2014   - -  Revised 23 February 2014 -- 13:17