- Often you have but one chance
to satisfy a customer. Usually, an unsatisfied customer will
not do business with your company again; so you must - DO
IT RIGHT THE FIRST TIME !
- The customer’s
perception of your business is simple; when they perceive you
as friendly, professional, knowledgeable, and customer
focused their perception of your business becomes a
positive one.
- When they perceive you as
less than helpful, their perception of your business is
negative.
| Basic skills in
effective communication are: |
- Efficient listening and
speaking skills
- Effective interface
with difficult customers
- Taking things
professionally, not personally
- Matching your behavior
style to that of the customer
- The value of a positive
attitude
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