Learning Programs - Packaged & ready to use
Customer service & client retention
  ..... learn how to customer develop loyalty 
Retail Selling & Customer Service  -  click to preview
  • The Customer is the person most essential to your business
  • Your sales representatives are the vital link between the customer and the success of the company; they must SELL the company! 
  • Good selling is helping the customer realize that they really do need something they didnít think they needed; convincing them to buy it; then providing the type of customer service that will cause the customer to wonder why it took so long to recognize their need. 
Basic skills in selling are: 
  • Positive attitude 
  • Enthusiasm
  • Communication (speaking, listening, & questioning) 
  • Product knowledge
  • Customer service skills
click to preview

today  your customer was satisfied - that's good !

but tomorrow's they may be your competitor's delighted customer 

learn how to develop loyalty and keep them as your customer



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Michael Arthur Johnson Company
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Copyright (c) 2000 - 2014   - -  Revised 23 February 2014 -- 13:15