Learning Programs - Packaged & ready to use
Customer service & client retention
  ..... learn how to customer develop loyalty 
Productive customer relationships  -  click to preview
  • Simply providing "service" to customers is not acceptable in today’s workplace. 
  • Knowing who your customers are, what they want, and caring enough to apply good solid Customer Service, Satisfaction, and  Customer Delight skills is the foundation upon which to build productive customer relationships.
Basic skills in building relationships are: 
  • Identify the customer
  • Apply effective listening skills
  • Provide service to "internal" customers
  • Earn co-operation
  • Defuse customer anger
  • provide valuable intangibles
click to preview

today  your customer was satisfied - that's good !

but tomorrow's they may be your competitor's delighted customer 

learn how to develop loyalty and keep them as your customer



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Michael Arthur Johnson Company
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Copyright (c) 2000 - 2014   - -  Revised 23 Febuary 2014 -- 13:13